Shipping policy

Last updated: October 21, 2026

Thank you for shopping with DeepSire! This policy explains how we ship your order, what it costs, and what to expect after you make a purchase.

【Order Processing】

· Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. · Shipment Confirmation: You will receive a confirmation email with a tracking number and link as soon as your order ships (if the shipping method supports it).

【Shipping Methods and Delivery Times】

· Transit Times: Available shipping methods and estimated delivery times are calculated and shown at checkout based on your destination. Delivery times are estimates, not guarantees, and begin once your order is dispatched. Typical transit times are 5–12 business days (remote areas may take longer). · Tracking: Every order is tracked door-to-door. Please note that tracking information may take up to 48 hours to update after dispatch for the first scan.

【Shipping Costs】

· Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. · Free standard shipping may be available on eligible orders, which will be clearly indicated at checkout.

【Customs, Taxes and Import Fees】

· International Orders: Depending on your country's regulations, customs duties, import taxes, VAT, and carrier brokerage or handling fees may apply. · Canada, UK & EU: Where available, applicable taxes and duties will be calculated and collected at checkout so they are not due at delivery. If taxes and duties are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless we expressly state that duties are prepaid. · Responsibility: Import charges are determined by local customs authorities and/or carriers. We recommend checking your local import rules before placing an order.

【Where We Ship】

We currently ship to a wide range of international destinations, including: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.(If your country or region is not listed at checkout, please contact us at deepsirehk@gmail.com to check if an exception is possible.)

【Delivery Issues and Address Accuracy】

· Address Accuracy: Please carefully review your shipping address at checkout. We cannot reroute parcels once dispatched, and any reshipping costs due to address errors are the customer's responsibility. · Delayed or Lost Parcels: Contact us if tracking shows no movement for 7 days. We will investigate with the carrier and, where a parcel is confirmed lost, arrange a reshipment or refund. · Damaged on Arrival: If your order arrives damaged, please refer to our Refund Policy for the 7-day reporting window.

【Order Changes and Cancellations】

Need to change or cancel your order? Please contact us at deepsirehk@gmail.com as soon as possible. We may be able to accommodate changes or cancellations within 24 hours of placing the order, but once a package is in transit, we are unable to modify or reroute it.

【Contact Us】

If you have any questions regarding shipping, delivery, or tracking, please contact our team at: deepsirehk@gmail.com.