Refund policy

Last updated: October 21, 2026

We want you to experience your DeepSire product firsthand with complete peace of mind before making your final decision. That is why most products in our store come with a 30-day home trial, starting from the date your order is delivered.

【Returns and Cancellations】

· Order Cancellation: You may request the cancellation or removal of items from your order within 24 hours of placing the order. To request a cancellation, please contact us immediately. · 30-Day Returns: If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Returned items must be in the same condition they were received—unworn, unused, with tags, including all accessories and, wherever possible, original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary. · Return Shipping: Unless the return is due to our error or a confirmed defect, you are responsible for arranging and paying for return shipping.

【Digital Avatar Credits】

Some products include a one-time credit for generating an AI digital avatar, which is provided as a digital service. · Unused credits: The standard 30-day return policy applies in full. · Used credits: Once any part of the credit has been redeemed to generate an avatar, the digital service is considered consumed, and the product is no longer eligible for a change-of-mind return. · Faulty items exception: This restriction never affects your statutory rights. If your product is defective, it remains fully eligible for repair, replacement, or a refund, regardless of whether the digital credit has been used.

【Hygiene-Sealed Products】

For health and safety reasons, intimate and personal-care products can only be returned if they are unopened and the hygiene seal is fully intact, unless the item is defective. This does not affect your rights for faulty goods.

【Damaged, Defective or Incorrect Items】

Please inspect your order upon receipt. If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo or video of the issue. Once confirmed, we will arrange a replacement, repair, or refund, including reasonable return shipping costs for confirmed defects.

【How to Start a Return or Cancellation】

· Contact us at deepsirehk@gmail.com before returning any item. Items sent back without first requesting a return will not be accepted. · Once your return is approved, we will email you detailed instructions on how and where to send your package. · Pack the item securely and send it using a trackable service. · Please do not send returns to our office address without contacting us first; unauthorised returns may be refused.

【Refunds】

Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days of approval (your bank or payment provider may require additional processing time). Original shipping charges are non-refundable except where the return is due to our error or a confirmed defect.

【Exchanges】

To exchange an item (for example, for a different ring size), please contact us to ask about exchange options before returning your item, or start a return as above and place a new order so we can help you find the fastest option.

【Non-Returnable Items】

· Gift cards; · Items marked as final sale at the time of purchase; · Products returned after the 30-day trial period, except defective items covered under warranty.

【European Union & United Kingdom Returns & Cancellations】

If you are a consumer residing in the European Union or the United Kingdom and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. · After notifying us of your cancellation, you must return the goods to us within 14 days. · We will refund eligible cancelled orders within 14 days after we receive the returned goods (or receive evidence that you have sent them back). For EU consumers, refunds will be issued within 14 days of our notice of cancellation (though we may withhold the refund until we receive the goods or return evidence). · For eligible cancellations, we will refund the product price and the cost of standard delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

【Consumer Protection Rights】

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

【Contact Us】

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at: deepsirehk@gmail.com.